Frequently asked questions
Is same-day delivery available, and how does it work?
Absolutely! Same-day flower delivery is one of our specialties. Order during business hours, and your fresh arrangement can be designed and delivered the very same day.
For guaranteed same-day service, we recommend ordering before noon. We'll make every effort to accommodate afternoon and evening requests based on driver availability and your delivery location.
Our Boutique Hours:
- Aventura Studio: Mon-Sun 9 AM - 8 PM (Fridays until 6 PM)
Deliveries run throughout the day, and we're happy to coordinate early morning or evening drop-offs by special request.
What are your delivery fees and service areas?
Enjoy complimentary delivery on orders $129+ within a 10-mile radius of our Miami Marisole Flower Studio
What are the different ways to order flowers?
Ordering from Marisole Flowers is simple and designed around your convenience:
- Website: Browse and order 24/7 to access exclusive online specials and seasonal promotions.
- Personal Contact: Call, text, email, or message us on WhatsApp – our floral experts are here to help create the perfect arrangement for your needs.
- Instagram: Marisole.Flowers
What payment methods do you accept?
We make paying for your beautiful blooms easy and convenient:
- In-store or Online – Pay with cash or credit/debit card at our Miami flower studios or directly on our website.
- Email Invoice – We'll send a detailed invoice to your email with secure payment instructions.
- Zelle Transfer – Quick and hassle-free payment through Zelle for instant confirmation.
Can I request a custom floral design?
We love bringing your floral vision to life! Whether you have specific colors in mind, favorite flowers, or a particular style, our talented designers can create a completely custom arrangement just for you. Contact us to share your ideas – no request is too big or too small!
How long do fresh flowers typically stay beautiful?
Every Marisole arrangement features premium, freshly-cut blooms selected at peak freshness.
With proper care, expect your flowers to stay vibrant and beautiful for 4–7 days, though this varies by flower type and environmental conditions.
Each delivery includes our personalized care guide with expert tips to maximize the life and beauty of your arrangement.
What's the best way to keep my flowers fresh?
We include a detailed care card with every arrangement, featuring flower-specific instructions to help your blooms thrive longer. From water changes to ideal placement, we'll guide you through keeping your Marisole flowers looking stunning.
When can I expect my flower delivery?
Your flowers can arrive the same day you order when placed before our daily cutoff time.
Planning ahead? You can also schedule delivery for any future date – perfect for birthdays, anniversaries, or special celebrations.
What happens if no one's home during delivery?
No worries! If your recipient isn't available when we arrive:
- We'll reach out to you or the recipient for guidance on the best next step.
- If we can't connect, our driver will safely place the flowers in a secure spot based on the delivery format:
- Bouquets in water tubes for freshness
- Vased arrangements left in a shaded, protected area
- Boxed designs placed by the door or in a designated location
Your flowers are always handled with the utmost care to ensure they arrive in perfect condition.
Where are your flowers sourced from?
Our flowers are sourced from premium growers we've partnered with for years, ensuring exceptional quality and freshness.
We select blooms based on seasonality and peak availability, which means origins may vary. What never changes? Our commitment to bringing you only the finest, most vibrant flowers for every arrangement.
Can I set up recurring flower deliveries (subscriptions)?
While we don't currently offer automated monthly subscriptions, we absolutely love creating recurring floral arrangements for our regular customers!
Whether you need weekly office flowers, monthly home deliveries, or arrangements for special dates throughout the year, simply contact us to set up a personalized schedule that works for your lifestyle and budget.
Choose from our curated collections online, or let our designers craft custom arrangements tailored to your unique style.
What's your return and exchange policy?
Due to the perishable nature of fresh flowers, all purchases are considered final. However, we handle special circumstances on a case-by-case basis.
- Flower Substitutions: If a specific bloom is unavailable, we'll use a comparable flower of equal or higher value. Premium substitutions may incur an additional charge.
- Order Modifications: Changes can be requested within 24 hours of ordering, based on our current inventory and schedule.
- Same-Day Orders: These are prepared immediately and cannot be modified or cancelled once confirmed.
Can you help if I provided the wrong address?
Address issues happen! Here's what we do if your delivery address needs correction:
- Can't Reach You: We'll bring the arrangement back to our studio until you contact us with updated instructions. A redelivery fee may apply.
- New Address Confirmed: We'll redirect delivery to the corrected location. Depending on distance and timing, there may be an additional delivery charge.
To avoid delays, please double-check your delivery address when ordering!
What if something isn't quite right with my order?
Your happiness matters to us. If anything about your floral arrangement doesn't meet your expectations, please reach out within 24 hours of delivery. We'll work with you to find a solution that makes you smile – because every Marisole customer deserves to feel special.
